What is participant email two-factor authentication (2FA)?

All participant accounts have email two-factor authentication (2FA) enabled by default. 2FA helps keep your account secure and protects your hard-earned incentives.

What is email 2FA?

Two-factor authentication is a common security measure that helps protect your account. It asks for an additional piece of evidence that the person attempting a log-in is who they say they are.

Email 2FA is triggered by new log-in attempts. We'll send a one-time code to the email address on your account, which you'll need to enter during the log-in process to continue.

Can I opt out of 2FA?

Yes, you can. Keep in mind that opting out reduces the security of your account.

1. Go to Edit profile.
2. Select Security.
3. Uncheck the box to opt out of 2FA.

When will I be asked to verify?

You'll only need to verify when you log in on a new device or 300 days after your last successful log-in.

How do I log in with 2FA enabled?

1. Log in to your account

   

2. A two-step verification screen will appear, prompting you to enter your verification code.

   

3. Check your email and spam folder for a message from passwords@userinterviews.com.

   
4. Enter the 6-digit code on the verification screen to complete your log-in.

What if I don't receive the code?

Check your email and spam folder for a message from passwords@userinterviews.com. If you still can't find it, contact our support team.

Why isn't my code working?

The code is one-time use and expires after 30 minutes. If your code has expired, go through the log-in process again to generate a new one.