Great news! You now have access to more ways to participate in research and earn incentives. You may begin receiving opportunities to participate in studies from UserTesting customers. This article answers the most common questions about what to expect.
For a quick look into UserTesting, check out this video:
Why am I receiving UserTesting studies?
User Interviews and UserTesting have partnered to bring you more ways to participate in research and earn incentives.
As part of this new partnership, you may now receive opportunities to participate in studies run by UserTesting customers. These are legitimate research opportunities, just like the paid studies you're used to.
Do I need to create a new account?
No—you don't need to create a UserTesting account to get started.
Depending on the study type, you may need to install a browser extension or download the UserTesting mobile app before you begin. Each study will include instructions if any setup is required.
You can also get ready ahead of time: Tools for sharing feedback during UserTesting studies
What will I be asked to do?
It depends on the study. You might complete tasks on a website or app, answer survey questions, or share your thoughts and opinions. Depending on the study, you might also share your screen or provide verbal feedback through your microphone.
How will I be paid?
You'll receive an incentive for every study you complete. The amount varies by study and is shown before you apply. Payment is processed within 14 days.
Have a question about an incentive? Sign in and chat with Edison, our virtual assistant. Edison will help you reach our Support team. Have your Study ID ready.
What if something goes wrong?
We're here to help! Run into an issue with a study? Sign in and chat with Edison to reach our Support team. Have your Study ID ready. This helps our team find your study and resolve the issue as quickly as possible.
If you're having trouble with a recording, check out Fix recording problems before or during a test for troubleshooting steps.
Can I opt out?
Participating in any study is always your choice. You can review each study and decide whether you'd like to apply.