Contributor Support

We've put together this list of tips to help you have a great experience as a UserTesting participant.Before you accept a study Be honest. Be yourself! Hide your personal information Be honest. B...

We hope participating in UserTesting studies is an easy and rewarding experience. However, we understand that unexpected technical issues or other problems can sometimes happen.If you run into a pr...

Your feedback helps improve real products and experiences. This guide walks you through how to set up your device and share feedback that researchers can use. In this guide Get your device ready C...

The type of tasks you'll complete might vary from one study to another. To help you feel confident and prepared, this article covers the most common task types you'll encounter in UserTesting studi...

In this article: What are Task based tests? Are Task based tests recorded? What kind of tasks will I complete? Do I need to install anything? How do incentives work? I can't finish the study. Wha...

If you're having trouble sharing your screen, using your microphone or camera, or keeping your study recording running, you're in the right place. This guide walks through the most common fixes on ...

Thinking out loud is one of the most powerful ways you can give helpful and honest feedback during a study. When you say your thoughts as they happen, you give real insight into what you're doing a...

Some studies require you to think out loud. This means sharing your thoughts as you complete each task so the researcher can understand your experience.The best way to know what's expected is to pa...

When you participate in a UserTesting study, you might share your screen, voice, or camera while providing feedback. The tool you'll need depends on the study type and your device. You don't need t...

In this article: What are Surveys? What kind of questions will I answer? How are Surveys different from other UserTesting studies? Do I need an app or extension? How will I be paid? Why do some S...