Contributor Support

Having trouble logging into your account? Here are some steps you can take to troubleshoot and fix the most common issues. In this article: Reset your password Make sure your account is active Mak...

If you enjoy being part of our participant community, telling a friend about User Interviews is a great way to earn money between studies. When your friend completes their first study using your re...

Researchers sometimes need participants to sign an NDA or release form before their session. They may send it to you directly by email, or, if they're using the Document Signing feature, you'll be ...

As a participant, researchers may reach out to you by phone, email, or the messages tool to: Verify screener responses Ask additional screening questions Pass along study instructions Remind you of...

From time to time, you may receive an email notification or come across a study that looks identical to one you've previously been invited to, applied to, or participated in. Why are we sending you...

If you have questions about an upcoming session or haven't received instructions yet, you can message the researcher directly through your account. Log in to your account Select Messages in the men...

Researchers reserve the right to remove participants from their study.Here are a few reasons why your session may have been canceled: You were accidentally removed. If this happens, you can use th...

For many studies, we invite more candidates than there are available spots to account for the likelihood that some participants will be unavailable. To keep things fair, we send scheduling emails t...

Getting approved for a study is exciting, so we know it's disappointing when the available times don't work for your schedule. If that happens, you may be able to propose times that work better for...

Once you create an account, we'll send you email invitations for studies we think you might like. You can also browse the studies page any time to find studies that are currently recruiting. You wo...