I was removed from a study, but did not request this. What happened?

Researchers reserve the right to remove participants from their study.

Here are a few reasons why your session may have been canceled:

• You were accidentally removed. If this happens, you can use the link in your cancellation email to sign back up if spots are still available.
• The study criteria have changed, and you're no longer a fit.
• There was an issue with your responses.
• You were unresponsive to the researcher's messages. To avoid this, check your messaging portal whenever you get an email or text alert about a new message.

Will I receive a cancellation incentive?

If a researcher cancels your session, they may offer a cancellation incentive of 25% of the full study amount. This is at their discretion and will be sent once the study has closed, which can take 1 to 3 weeks after your session.

If you're not sure why you were removed or have questions about next steps, contact our support team and we'll help you out.