Contributor Support

Here's an overview of the key policies that apply to all participants at User Interviews. Following these helps ensure a good experience for you and the researchers you work with. In this article ...

We hope participating in UserTesting studies is an easy and rewarding experience. However, we understand that unexpected technical issues or other problems can sometimes happen.If you run into a pr...

To make sure our study invitations and payment emails don't end up in your spam folder, add these addresses to your email contacts:Schedule@userinterviews.com: the address we use to send study invi...

Ready to start earning money with User Interviews? All you need to do is create a participant account, verify your phone number, and start applying to studies. In this article Create a participant...

When you participate in a UserTesting study, you might share your screen, voice, or camera while providing feedback. The tool you'll need depends on the study type and your device. You don't need t...

Linking your Facebook and LinkedIn profiles to your User Interviews account can increase your chances of being selected for studies: Researchers may find your application more trustworthy if your p...

To make sure we can match you with studies and process your incentives, we currently support participants in the following countries. If your country is listed, you can create an account and start ...

If you're having trouble sharing your screen, using your microphone or camera, or keeping your study recording running, you're in the right place. This guide walks through the most common fixes on ...

All participant accounts have email two-factor authentication (2FA) enabled by default. 2FA helps keep your account secure and protects your hard-earned incentives. In this article What is email 2...

We strive to provide a fair experience for participants and researchers. Feedback from both sides helps us understand our community, and we do our best to keep great participants active. To avoid r...