How can I contact the study researcher? – User Interviews Participant Support Center

You can only contact a researcher if you're confirmed for their study. Once you're confirmed, you may need to reach out for reasons like:

Rescheduling your session
Getting instructions or details about the study
Troubleshooting issues with an app or service
Parking, arrival, or contact information
General questions about the study

Use the Messages tool to contact the researcher directly. It works like a chat box, and we'll notify you by email (and text if you've opted in) when you have a new message.

Note: The Messages tool may not be available if you're not confirmed for the study or if the study has closed.

How to use the Messages tool

Log in to your account
Select Messages in the header. The Messages tool will open to Your Inbox.
Select the study you need from the dropdown.

Screenshot of the User Interviews participant dashboard showing the Messages button in the header and the inbox view

Once you've selected a study, the chat will open. Messages from the researcher appear on the left; your messages appear on the right.
Type your message in the field at the bottom and select Send.

Always reply through the Messages tool. Replying directly to email notifications won't reach the researcher.

Screenshot of the Messages chat interface showing a conversation with the researcher and the message input field at the bottom

Tip icon

Tip: You can also access the Messages tool directly from your confirmation email. Scroll to the bottom of the email to find the button.

Screenshot of a confirmation email showing the Message the researcher button at the bottom

Give researchers up to 48 hours to reply. Keep in mind that many researchers don't check messages after business hours or on weekends. If you haven't heard back after 48 hours (not counting weekends), contact our Support team