Great news! You now have access to more ways to participate in research and earn incentives. You may begin receiving opportunities to participate in studies from UserTesting customers. This article answers the most common questions about what to expect.
Why am I receiving UserTesting studies?
User Interviews and UserTesting have partnered to bring you more ways to participate in research and earn incentives.
As part of this new partnership, you may now receive opportunities to participate in studies run by UserTesting customers. These are legitimate research opportunities, just like the paid studies you're used to.
Do I need to create a new account?
No—you don't need to create a UserTesting account to get started.
Depending on the study type, you may need to install a browser extension or download the UserTesting mobile app before you begin. Each study will include instructions if any setup is required.
You can also get ready ahead of time:
What will I be asked to do?
It depends on the study. You might complete tasks on a website or app, answer survey questions, or share your thoughts and opinions. Depending on the study, you might also share your screen or provide verbal feedback through your microphone.
How will I be paid?
You'll receive an incentive for every study you complete. The amount varies by study and is shown before you apply. Payment is processed in 14 days.
If you have a question about an incentive, contact Support and include your Study ID so we can look into it quickly.
What if something goes wrong?
We're here to help! If you run into an issue with a study, contact Support and include your Study ID. This helps our team find your study and resolve the issue as quickly as possible.
If you're having trouble with a recording, check out Fix recording problems before or during a test for troubleshooting steps.
Can I opt out?
Participating in any study is always your choice. You can review each study and decide whether you'd like to apply.