If something isn't working correctly, try these steps first:
Restart your computer, or check for updates
A restart clears up anything running in the background that might be causing the issue.
Update your browser to the latest version
An outdated browser version can sometimes prevent pages from working correctly.
Clear your browser's cookies, cache, and history
Old stored data can sometimes cause pages to load incorrectly or behave unexpectedly.
Try a different device
This helps you figure out if the issue is with your device or with the study itself.
Tip: Steps didn't fix it? Sign in and chat with Edison, our virtual assistant. Edison will help you reach our Support team. Have a screenshot ready if you can.